Sagitar Sports Order Policies
Returns, Refunds, Warranty and Add-ons Policy
Sagitar Sports does not offer returns or refunds on custom orders.
Sagitar Sports makes fully custom uniforms and apparel. Every order is customized and produced solely for the customer, team or organization. For this reason we cannot offer refunds for your custom orders. If there are any issues with your order, please contact us at sagitarcustomerservice@gmail.com and we will do our best to make sure you are happy.
Terms and Conditions:
his is a non-refundable custom order.
Average order turnaround time is 20-25 business days.
Rushed production turnaround time is 15-18 business days.
By paying for this order, you are agreeing to our No Refund & No Returns policy.
We encourage our clients to order a custom sample of their designed uniform to inspect the overall look and that it is to their expectation. Once an order has been confirmed and placed without a custom sample, Sagitar Sports is not liable for any dissatisfaction that the customer might experience or portray.
Return Policy
Any problems with items that may quality for a redo or credit must be reported within 7 days of being received. This includes issues regarding design, misspelled names, missing items, or items with rips or tears. If there is an issue, we need to be notified right away to take care of it. Act fast!
Visual evidence of errant apparel must be provided for all issues that you may have. Replacement items normally take 15 business days to be received after the issue has been investigated and redo order has been placed.
Warranty
Sagitar Sports has a guaranteed warranty of 30 days for all custom uniforms and apparel upon delivery. This means if your item rips or has defects, we can replace it free of charge if proper documentation including photos is sent to us. After 30 days, we are no longer liable for any damage or issues on your apparel.
Policy for Addons
25% charge for all add ons (under 10 pieces) if the client has ordered 10+ in a previous order.
40% charge for anything under 10 pieces if a client has not ordered at least 10 previously.
Add-on time is still 3-4 weeks.
Policy for Rush Orders
Minimum rush order fee is $350 or 20%, which ever is higher. Turnaround for rush is 15 BUSINESS days from day order is put in (1 business day after your payment is made). There is NO guarantees. If order is not in within 15 business days, Rush fee is fully refunded.
DUTIES & TAXES
Sagitar Sports ships worldwide and many countries have imposed duty fees/taxes that will be invoiced before or after your products are delivered. These duty fees are a responsibility of the client to pay - not on Sagitar Sports. We primarily ship with FedEx, UPS and DHL. To read up on their policies please visit their official websites.